Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 2026

We want you to be happy with your Dream Lume purchase.

Damaged or defective products:

If your product arrives damaged, defective, or does not function as reasonably expected, please contact us as soon as possible. Please provide your order number and photos or videos showing the issue where appropriate. We will assess the issue and provide an appropriate remedy in accordance with applicable South African consumer law, which may include a repair, replacement, or refund.

Incorrect product:

If you receive a product different from the one you ordered, please contact us as soon as possible. We will investigate and, where appropriate, arrange a replacement or refund in accordance with applicable law.

Change-of-mind returns:

Dream Lume does not offer an unlimited change-of-mind return service beyond rights provided by applicable South African law. Where a consumer has a legal right to cancel or return an online purchase, that right will be honoured in accordance with the applicable legal requirements.

Return condition:

Where a return is approved, the product should be returned safely with its original accessories and packaging where reasonably possible. Products must not be intentionally damaged, modified, or tampered with.

Refunds:

Where a refund is approved, it will normally be processed using the original payment method where technically possible. The time for the refund to reflect may depend on the payment provider or financial institution.

Please contact Dream Lume before returning any product.

Email: dreamlume147@gmail.com

WhatsApp: 064 501 6315