FAQ

FREQUENTLY ASKED QUESTIONS ✨

Where do you deliver?

Dream Lume currently delivers throughout South Africa only. 🇿🇦

How much is shipping?

Our standard shipping fee is R100 per order.

How long does delivery take?

Delivery usually takes approximately 8–12 business days.

Please remember that delivery times are estimates and may vary due to order processing, courier delays, weekends, public holidays or circumstances outside our control.

How will I know when my order has been shipped?

Once your order has been processed and shipped, you will receive the available shipping or tracking information.

What payment methods do you accept?

The available payment methods will be displayed at checkout.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

If your order has already been processed or shipped, cancellation may no longer be possible. Any cancellation will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.

What if my product arrives damaged or doesn't work?

Please contact us as soon as possible after receiving your order.

Send us your order number together with clear photographs or a video showing the problem.

We will investigate the issue and assist you in accordance with our Returns & Refunds Policy and applicable South African consumer law.

What if I receive the wrong product?

Please contact us as soon as possible with your order number and photographs of the product you received.

We will investigate the issue and assist you with the appropriate solution.

Do you accept returns?

Returns are handled according to our Returns & Refunds Policy and applicable South African consumer law.

Please contact us before sending any product back.

How can I contact Dream Lume?

You can contact us anytime: